This Shipping & Returns document explains how Kin Man Limited handles shipping, returns, refunds, and damaged goods claims for womenswear purchased through poloshirttxpc.com. By placing an order, the buyer accepts the terms in this document and the Terms of Service.
Kin Man Limited ships womenswear to addresses provided at checkout. Orders are processed after payment verification. Shipping timelines are standard and vary by destination, carrier, and service level. Kin Man Limited does not guarantee rapid delivery times. Delivery estimates provided by carriers are not guaranteed by Kin Man Limited.
The buyer must provide a complete and accurate shipping address. Kin Man Limited is not responsible for delays, losses, or misdeliveries caused by incorrect address information, missing apartment numbers, or failed receipt. If a shipment is returned to Kin Man Limited because the buyer did not receive it, the buyer bears any reshipping costs.
Shipping charges are shown at checkout. The buyer bears all shipping charges. The buyer bears all customs duties, taxes, and import fees imposed by the destination country or region. Kin Man Limited does not reimburse these charges. Original shipping charges are not refunded unless local law requires a refund.
The buyer may request a refund within exactly 14 calendar days of receipt. The buyer does not need to provide a reason. The request must be sent to [email protected] within the 14-day period. The return must meet the return eligibility conditions in this document. The 14-day period begins on the date the carrier confirms delivery to the buyer's address.
Items must be unused, unworn, unwashed, and in original packaging. Items must have all original tags attached. Items must not be altered, damaged by the buyer, or missing components. Items that do not meet these conditions are non-returnable. Kin Man Limited inspects every returned item. Kin Man Limited may reject a return that does not meet these conditions.
The buyer completely bears the return shipping costs. Kin Man Limited does not provide prepaid return labels. Kin Man Limited does not reimburse return shipping charges. The buyer bears the risk of loss or damage during return transit. The buyer must use a trackable shipping method.
Step 1. Send a return request to [email protected] within exactly 14 calendar days of receipt. Include the order number, the item name, and proof of purchase. A reason is not required.
Step 2. Wait for a return authorization from Kin Man Limited. Do not ship the item before receiving the return authorization. A return without authorization may be refused.
Step 3. Pack the item securely in original packaging with all original tags attached. Include the return authorization inside the package.
Step 4. Ship the package to the return address. The recipient must be Kin Man Limited, the contact phone is +852 6266 0035, and the specific return address is Hysan Place, 500 Hennessy Road, Causeway Bay.
Step 5. Send the tracking number to [email protected]. Kin Man Limited is not responsible for returns that are lost or damaged in transit.
Step 6. Kin Man Limited inspects the returned item after receipt. If the return meets the return eligibility conditions, Kin Man Limited approves the refund.
Refund arrival time is at least 14 days after Kin Man Limited approves the return. The refund is issued to the original payment method. The buyer's bank or payment provider may add processing time. Kin Man Limited does not control the buyer's bank or payment provider. The refund amount covers the item price. Original shipping charges are not refunded unless local law requires a refund.
PayPal refunds take at least 14 days after Kin Man Limited approves the return. Local laws require up to 30 days for PayPal refunds in some regions. The buyer must allow the full legal timeframe applicable to the buyer's region. Kin Man Limited complies with local refund laws.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The claim must be sent to [email protected]. The buyer must include the order number, photos of the damaged or defective item, and photos of the packaging. This 7-day claim window matches the Terms of Service. Claims submitted after exactly 7 days of receipt are not accepted.
Items that do not meet the return eligibility conditions are non-returnable. Kin Man Limited does not accept returns for items that are used, worn, washed, altered, damaged by the buyer, or missing original tags or original packaging. Kin Man Limited does not accept returns for items returned after the 14-day no-reason refund period. Kin Man Limited does not accept returns for items shipped without return authorization.
The buyer must contact Kin Man Limited before starting a chargeback or payment dispute. Kin Man Limited resolves return and refund issues through [email protected]. Chargebacks filed without contacting Kin Man Limited may delay the refund process.
For shipping, returns, refunds, and damaged goods claims, contact Kin Man Limited. Email: [email protected]. Phone: +852 6266 0035. Address: Hysan Place, 500 Hennessy Road, Causeway Bay. Website: poloshirttxpc.com.
Copyright © 2026 poloshirttxpc.com
